Unable to change your primary password

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The logins and passwords stored in ExpressVPN Keys are protected by your primary password—which is created by and known only to you. When unlocking your password manager, you will need to enter your primary password.

If you are unable to change your primary password, follow these steps and check if the issue is resolved after each step.

ExpressVPN Keys Chrome extension

1. Verify that your device is connected to the internet.
2. If you are connected to a network where internet access may be restricted (e.g., a public Wi-Fi network), connect to a VPN.
3. Use another device or connect to a different network.
4. Download and install the latest version of ExpressVPN for your device (Windows, Mac, or Linux).
5. Sign out, then sign back in to the ExpressVPN app for Windows, Mac, or Linux.
6. On a web browser, visit chrome://extensions. Disable and enable ExpressVPN Keys extension.
7. On the same page, remove the extension entirely, then reinstall it.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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ExpressVPN for Android or iOS:

1. Verify that your device is connected to the internet.
2. If you are connected to a network where internet access may be restricted (e.g., a public Wi-Fi network), connect to a VPN.
3. Download and install the latest version of the ExpressVPN app for Android or iOS.
4. Sign out of the ExpressVPN app, then sign in again.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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